Refunds and cancellation
Billing and renewals
The checkout identifies your plan, currency, billing period and charge. Stripe automatic renewal is optional where offered; supported one-off payment methods purchase one subscription term. Review the checkout before paying.
Cancel future renewal
Use Automatic renewals in your account to cancel an enabled Stripe renewal. Cancellation stops future renewal charges after provider confirmation and ordinarily leaves the already paid term available. It does not by itself refund a completed payment. Contact support if cancellation fails or a further charge appears unexpectedly.
Refund requests
Contact support@chatlunbu.com with your payment reference, purchase date and reason. Do not send complete card details or private crypto keys. We review duplicate charges, billing errors, service complaints and other requests against the purchase terms and applicable law. There is no blanket exclusion of statutory refund or cancellation rights. No specific voluntary money-back period is promised unless stated at purchase. Approved refund timing and method depend on the provider and payment method. Crypto transfers can have network fees and irreversible settlement; contact support before sending a replacement payment.
Complaints
If support does not resolve your complaint, you retain any right to contact the relevant payment provider, consumer protection authority or competent court.