Privacy policy
Who we are
Chatlunbu operates from Lagos, Nigeria and serves customers internationally. Contact support@chatlunbu.com for privacy enquiries. We control personal information used to operate customer accounts and our website. Business customers generally decide why their own contacts and conversations are processed; we process that information to provide their requested service.
Information we process
Account details include name, email, country and phone number where collected. Connected services can provide Page identifiers, access tokens, contacts, conversations and permissions. We process broadcasts, uploaded media, delivery/read receipts, button-link requests, billing references and subscription status. Security processing includes password hashes, encrypted authenticator secrets, hashed recovery codes, account security events, sessions and rate-limit records. Hosting and service providers may also record technical request information such as IP addresses.
Purposes and legal grounds
We use account, messaging and billing information to provide the requested service and perform our agreement. Security and abuse prevention support our legitimate interests, subject to applicable balancing requirements. We use consent where required for optional tracking and marketing, and legal obligations where records or disclosures are required by law. Customers must establish an appropriate lawful basis for their contacts and broadcasts.
Service providers and international processing
Configured hosting, email, Meta and other connected services process information needed for their functions. Google or Facebook processes information when you choose its sign-in service. Stripe, Paystack, Flutterwave or NOWPayments processes payment information when selected. We receive payment references and verification results; card entry is handled by the payment provider. Providers can operate outside your country. Applicable transfer safeguards and customer processing arrangements must be established for the relevant services. Request the current provider and transfer details from support.
Media and reporting
Uploaded broadcast media is accessible through its delivery URL so platforms and recipients can retrieve it. Do not upload secrets or confidential material that should not be shared with recipients. Delivery/read reports depend on provider events. Click totals can include repeat requests and automated link previews, and do not necessarily identify unique people.
Retention and deletion
We retain information while needed for the service, security, billing, dispute handling and legal obligations. Retention varies by record and connected provider. Closing an account does not automatically erase payment records, existing backups or information held by recipients. Contact support for the applicable retention details or a deletion request. We assess the request, verify identity proportionately, and explain any lawful retention exception.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, portability or restriction, object to processing, and withdraw consent where processing relies on consent. Withdrawal does not make earlier lawful processing unlawful. Use Cookie settings for optional website tracking. Contact support@chatlunbu.com; never send a password, authenticator secret or recovery code. You may complain to the Nigeria Data Protection Commission or another competent authority.
Children and updates
Chatlunbu is a business service and is not intended for children under 18. Do not provide children's information without the required legal authority and safeguards. We may update this notice as the service changes; material changes will be communicated through appropriate service channels.